They should replace your modem if there is a fault with it. My income generating requires three devices connected. BUY A REPLACEMENT ROUTER THAT WAS PART OF THE PACKAGE? No phone line or technician required. I remember the contract technician as he installed Optus speaking about the modems as he gave up with the first one he tried to install. He used several rude words to describe the routers and said many of them come DOA. View your usage, get billing support and much more with the My Optus app, download it, Wifi is connected, no internet connection, Re: Wifi is connected, no internet connection. If the Internet is not working on all the devices connected to the network, then chances are there is a problem with your Router/Modem. Rebooting modem has fixed this issue on many PC's and Networks I have worked on over the years. We want something like PCAnywhere or VNC on the laptop to remotely monitor our software. Hi, i have just received the Home Wireless Broadband Package (Huawei B818-263) today and have set up the wifi side and is working well. If you have either of these services and have a spare telephone cable, can you replace the existing one and see if DSL LED stays on or check the firmness of the existing connection at the wall socket - the terminations inside the socket may also need inspection. Dong Ngo/CNET You may have noticed that your router and modem have, like, a … 4G connections are limited to 12Mbps down and 1Mbps up, and the modem cost is prorated at $7 per month over 36 months. Optus Australia Apn settings – Step by Step Setting. Connect one end of the cable to the yellow Ethernet Port on your shiny new modem and the other to the back of your computer. . On my pc i use a wifi adapter, the A7000 to connect to the wifi, and when i went to connect it, it said it was connected to the router but not connected to the internet. Set up my modem for internet manually. It may assist you with Optus if you have information from the Command Line Console screens using [ifconfig (if Apple)] or [ipconfig/all(if Windows)] to confirm the wireless device has an IP address, is using the Modem as the DNS Gateway for connection to the Internet and also in the same screen, [ping google.com] for any connection information. If you are accustomed to this service, then it will be more convenient and easier to evaluate the quality of the optus broadband. Hey @AmyParker87 it'd definitely be worth having a chat with Tech Support when you get a chance and they can check if the modem has burnt out or not. Re: Optus modem Wi-Fi light not working @newline , yes mine was the V2 that has the wifi issue, I was able to resolved it with about 5 resets. Symptoms: Connect a device to Wireless network; Resolution: The WAN (Internet) light on a router shows the status of the Internet connection. With no installation or phone line needed, get quick and fast internet without the hassle today. how to find login page IP address and change WiFi password in Optus NBN modem F@ST3864ACQuestions about other routers, WiFi or computers ? Optus’s 4G backup modem is called the Optus Ultra WiFi modem and works much the same as Vodafone and Telstra’s models. Have rebooted all devices including NBN, Modem, Fetch TV etc. Optus 4G Home Internet delivers high speed 4G internet on a range of value-packed plans. Sometimes it would reconnect all by itself, sometimes a router reboot would work. Hi had all my devices forget the network and then reconnect with the password. Cancellation fee There is no cancellation fee for this plan. The NBN box is showing two lights are green (power and optical) and one in orange (UNI-D 1). Thank you for the feedback. My tech friend said that when the power went out it might have fried the modem. Hi - do you have ADSL or NBN FTTN and can you make and receive telephone calls when you have no Internet? In Parental Controls you can set up restrictions on connected devices' internet connection. Enjoy a convenient internet connection either at home or on-the-go with our data-packed flexible 4G home internet plans. From my neighbor's raving about Optus, I thought we were going to get SERVICE. Find out how you can get connected to nbn with Optus Home Internet services. All lights on modem are green, excellent strength. With Optus, you get both. My neighbor turned me on to Optus and I was happy for a while. 4G Home Internet Modems like the 4G Huawei B818 are available at Optus. Optus is one of the best operators in Australia, it is a very worthy Internet provider. Supposedly NBN compatible modem not connecting to internet We had NBN 'connected' yesterday by a technician but did not receive a new modem with this order. Can you connect to the Internet via a LAN cable connected to a PC or is it just not connecting when you use Wi-Fi? Strange.... whenever there is a hardwire connection problem, the WIFI keeps going. Free Shipping included. Actually that’s basically why I asked the above question as I got confused.Commonly, for most Optus home internet users, they only need one of the two devices for their NBN connection. You don’t need to choose between a great network and great value. DSL 1 2 RESET ETH1 ETH2 ETH3 ETH4 PWR NBN CONNECTION BOX OPTUS WIFI MODEM 1 2 Locate the WiFi settings on your computer or other device. A modem is the device that sits at the heart of your home internet connection, acting as a gateway between your internet-capable devices and the internet itself. We've got an Optus modem and SIM and can see the internet through the 3G network on the connected laptop but we want to see this PC from our office wherever the laptop is but are having trouble. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. check wifi password entered on your device are still correct. Re: Wifi is connected, no internet connection Hey @AmyParker87 it'd definitely be worth having a chat with Tech Support when you get a chance and they can check if the modem has burnt out or not… A safety company attended my home yesterday and tested safety on the electrics which meant turning off the power for a couple of mins, now my internent wont work. Interestingly, the new modem, called the Optus Ultra WiFi Modem with 4G backup, is being offered to new and re-contracting customers who sign up to an eligible NBN plan. nbn (National Broadband Network) is rolling out across Australia. Enjoy 4G Home Internet on the Optus network. Optus Apn settings – Step by Step Setting. It seems a hard reboot (with "pin" reset has done it. If you cancel your plan within 36 months, you will pay the remaining modem cost that Optus was going to cover. View your usage, get billing support and much more with the My Optus app, download it, Modem connected, wifi connected but no internet through wifi, Re: Modem connected, wifi connected but no internet through wifi, I have turned everything off , unplugged, reset with paperclip etc still no internet. Glad you are back on the air. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Internet connection not working at first startup ... That does not matter if 9 connect and one does not. For example, if your modem's lights are flashing rather than solid, it may be unable to find an internet connection, necessitating a new modem (or a call to your ISP). Have bulked up with multiple Optus 4G plans for 120Gb of data per month (full speed, not Optus home wireless broadband service). Hi - did you do a 'power down and power up' restart or did you do 'a paperclip into the restart hole with modem power on for 10 seconds' restart? It may assist you with Optus if you have information from the Command Line Console screens using [ifconfig (if Apple)] or [ipconfig/all(if Windows)] to confirm the wireless device has an IP address, is using the Modem as the DNS Gateway for connection to the Internet and also in the same screen, [ping google.com] for any connection information. Remember, you need to start using your modem before you can use this function. If the later and no change to circumstances, might be worth contacting Optus support and get them to remotely diagnose the modem to verify if there is a technical problem with the existing modem. If this isn't the case, you can set up your modem for internet manually. Poor ADSL in my area. If you have a new modem and you cancel within still nothing will connect to the internet. Reboots ocassionally fix this. Our First problem was anything hardwire connected would loose internet connection. Usually, you can connect to the internet from within the modem application (Optus Mobile Broadband) as soon as it has been installed on your computer. He once told me he had trouble with his router and Optus was right out there and replacing it, FREE. Connecting my device to Wi-Fi network If you want to use Wi-Fi to gain access to the internet, you need to establish a connection to a Wi-Fi network. In this article we will give you all the information need to properly setup the APN Settings for Optus Australia. You can test your internet speed in the My Optus app or using a third party test such as this online speed test. Modem Lights ON But No Internet – HELP [STEPS TO RESOLVE] Posted at 20/06/2016 12:01pm It’s always an unexpected situation when your modem lights are on but you cannot make a fricking connection to the internet, seriously the most painful situation you’re in right now. If no improvement, suggest you contact Optus so that they can diagnose the problem, rectify it or replace the modem. Overview: This article provides information on connecting wireless devices to your Optus/NETGEAR device. Singtel Optus has started selling a service it calls Optus 5G home Internet – and, believe me, it is a real NBN killer. Now, being told I have to purchase a new modem (that was part of the package) after my neighbor did not have to is not leaving me with a warm, fuzzy feeling. $7/mth over 36 months). APN settings for popular providers Below are the APN details to enter into your device if they're not listed already. I don’t use a computer it’s the tv.. fetch box works for tv channels but won’t stream due to no internet.. Optus has a wait time of 2.5 hours on phone. Give us a shout if Below we will consider various optus internet plans for every taste and for various purposes. 36 months, you will pay out the remaining modem cost that Optus was going to cover. From home internet to mobile broadband, Optus has got your internet connectivity covered - whether you're on the move or at home. Third, The router has started limiting its hardwire connections to just one device. After about 10 minutes, everything was back and working. The modem in your home controls how many devices can be connected to the internet, and plugs directly into your home’s internet … Follow these easy instructions. Modem charges $252 Optus will cover the cost of the modem if you remain connected for 36 months (i.e. And some ISP's only allow so many devices connected at once or in a lifetime. Explore our huge range of internet products and plans. Yes the main modem/router provides me the wireless wifi for the main house with the camera & Orbi connected. Ten minutes after the call, the connection sorted itself out. Until this drama started we had stellar service.... one neighborhood outage in several years..... not bad. You can establish a wireless connection to the internet using your modem. I doubt this is the issue, but just saying it anyways. Like the other major telcos Optus’s NBN plans are contract-free. Its just the default as it has been reset. If you have ADSL, check the line splitter (not required on NBN) connections are firm and if you have a spare one , also replace it. In Setup and Configuration you can view a status of the modem connections, change name of or password for your Wi-Fi Hotspot and see the current Wi-Fi Hotspot password. Establish a wireless connection to the internet. Would a power outage cause that issue? The first step is to check whether your current speeds are slower than the expected speeds for your internet type. I have lost hours of income generating time with this issue. Cheers. Make sure you're connected to your home internet WiFi … Shop today. I have rung up and activated the sim card on arrival. You can also have a quick look at the ADSL cable to see if it’s broken or twisted. Solved! Learn more @JayceeHall if the reset doesn't work then contact technical support via livechat to seek assistance, maybe a replacement modem is the answer. How looking for fastest 4G modem + antenna + router to share internet connection in home amongst various devices via … A7000 connecting to router but not internet Today, we got the new gigabit connection from Verizon. Working wired connection using Ethernet cable. It is impossible to connect an Ethernet port to a fibre port as they are not compatible and even use totally different cables. But for some reason when the Orbi is connected to the modem/router I can still get a strong wifi signal out to the tiny house & surroundings outside the main house but then "no internet connection" pops up on my device. Please help. Solved: Go to Solution. maybe it was divine intervention. These will vary depending on the gadget you’re connecting to. Alternatively, connecting your iPhone or iPad to a computer with iTunes installed (and internet access) will update your APN settings automatically. I know just enough to connect the bits and bobs where they're supposed to go (yay for how to booklets) but unfortunately not enough to figure out why the Internet light stays orange (not connected). Hi, my brother lap top is connect with my home internet.only my laptop is not connect with modem and internet.But when I turn on wireless it show the full connectivity with optus net but when I see in the network and sharing there is unidentified network.Because of that I need your help to re-connect with internet and modem. Sometimes dsl light isn’t on or flashing either, I have nbn and had trouble with the wall socket and cable when installed so I’ll check this out.. the modem could be on its way out too. 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